Last updated: August 2026
Every NishKraft creation is handmade or made-to-order in West Bengal, India. Because each piece is crafted individually, our shipping process works a little differently from mass-produced goods. This policy explains how we handle order processing and delivery.
Shipping Destinations
We ship most NishKraft products worldwide. Organic Mehendi (henna) products are shipped within India only, as many countries restrict the import of henna and natural dye products under customs regulations. All other products – crochet, candles, calligraphy, and personalised gifts – are shipped internationally.
1. Order Processing
Orders are prepared after your order is confirmed. Ready-made items are generally processed and dispatched sooner than made-to-order or fully custom pieces (such as custom calligraphy, personalised candles, and made-to-order crochet items), which may need additional time to craft depending on the complexity of your request. We will let you know if your order is expected to take longer than usual.
2. Delivery Timelines
Delivery time depends on your location, the courier used for your shipment, and conditions outside our control. We are unable to guarantee a fixed delivery date. Where possible, we will share an estimated timeframe or tracking information so you can follow your order’s progress.
3. Shipping Charges
Shipping charges, where applicable, are calculated and shown to you at checkout before you complete your order. Any free shipping offer will only apply if it is clearly shown and confirmed at checkout for your specific order.
4. Order Tracking
Where tracking is available from our courier partner, we will share it with you once your order has been dispatched, so you can follow its progress.
5. Customs, Duties and Taxes (International Orders)
For international orders, any customs duties, import taxes, or handling fees charged by the destination country are the customer’s responsibility and are not included in our shipping charges. Please check your local customs regulations before placing an international order.
6. Delays Beyond Our Control
Occasionally, delivery may be delayed due to circumstances beyond our control, such as courier delays, customs processing, weather, festive-season volumes, or other logistical issues. We appreciate your patience in such situations and will assist wherever we can.
7. Incorrect or Incomplete Address
Please make sure your shipping address and contact details are accurate and complete at checkout. NishKraft is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. Additional charges may apply if re-shipment is required.
8. Packaging
Each item is carefully packed by hand to help prevent damage during transit. As a handmade business, we also try to use eco-friendly and minimal packaging wherever possible.
9. Questions About Your Order
If you have any questions about shipping or the status of your order, please contact us through our Contact Us page with your order details, and we will help however we can.